Experience

From high school through to professional roles, I’ve gained extensive hands-on experience in the hospitality industry, including front-of-house service, reception duties, and event coordination.
Key highlights include:

• Warm and efficient client service in fast-paced hospitality settings
• Experience acting as maître d’, waiter, and front-facing representative for formal events
• Assisted in managing check-in/out processes and resolving guest concerns with professionalism
• Recognised for consistently maintaining high service standards and calm under pressure
• Contributed to both school-based and professional hospitality functions with real clients
• Trusted with high guest volumes and VIP-level interaction

I’m deeply comfortable with office systems, task coordination, and documentation, often acting as the organisational backbone in small team environments.
Strengths include:

• Document preparation, digital filing, and scheduling support
• Fluent use of Microsoft Excel for tracking, analysis, and task management
• Experience managing sensitive information and supporting day-to-day office operations
• Strong communicator, reliable with follow-through, and detail-driven

Whether in hospitality, admin, or remote settings, I’m known for creating a sense of ease and professionalism in client-facing interactions.
This includes:

• Handling customer feedback and concerns with empathy and composure
• Clear, professional communication across digital platforms and in person
• Skilled at making guests, clients, and colleagues feel heard and supported
• Excellent command of English and Afrikaans for diverse communication settings

I excel at learning new systems and workflows, often picking up tools or processes quickly without needing extended onboarding.
Examples:

• Fast grasp of guest booking platforms like NightsBridge and Excel-based systems
• Comfortable working independently or collaboratively
• Known for being highly adaptable to different work environments and expectations